Privacy

HOW WE COLLECT YOUR PERSONAL INFORMATION

We will only collect information relevant to our business relationship with you. The information we collect will include contact details and information about your use of our products and services.

Generally we will collect this information directly from you but where another source has been used we will disclose that source to you. Information is generally collected via email but may also be collected through applications for products and services, written correspondence, email, Internet enquiries, in person, or via referrals from third parties.

We will not collect any sensitive information, such as information related to health, unless it is specifically required by law, we receive your express consent to do so or the collection is otherwise permitted under a relevant Act.

HOW WE USE YOUR PERSONAL INFORMATION

We do not collect any information that is not required to provide you with our products or services. If you do not provide this personal information we may not be able to provide you with our products or services.

The use of your personal information is limited to the following:

Providing you with products and services that you may want,

Complying with legislative and regulatory requirements,

Maintaining our relationship with you,

Providing you with product updates and ongoing customer service,

Conducting market or customer satisfaction research, and

Your Tax Identification is not used as an account identifier.

WHO WILL USE YOUR INFORMATION

Your personal information will not be disclosed to any organisation outside the Group without your express permission unless required by law. Information we collect is only made available to those persons within the Group with a need to know and access that information.

YOUR PERSONAL INFORMATION IS SECURE

Your personal information can only be accessed by authorised personnel within the Group and only for the purposes for which we have your consent.

Your information may be secured in hard copy or electronically and is kept only for as long as is required for the purposes for which it was collected.

Personal information recorded in hard copy is stored in a secure environment. Only authorised personnel with a need to access the information have access to the secure environment. Electronic information is stored in a database that is protected.

Personal information that is no longer required is destroyed or de-identified. Hard copy files will be shredded and electronic copies will have the name, address and contact numbers of the individual or entity deleted.

With your assistance your information will be promptly updated if it is incomplete, contains errors, or is out-of-date.

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MARKETING AND PRIVACY

The Group is committed to providing the highest quality customer service. As a part of this service we may use personal information collected to identify products or services that may benefit you. We also may contact you from time to time to update you about new or existing products or services.

If at any stage you do not want to receive marketing information you can contact us and your instructions will be processed as soon as practicable.

The Group does not disclose names and addresses to third parties outside of the Group unless required by law or you have given your express permission for the information to be so disclosed.

ACCESS TO INFORMATION

You have the right to request access to the information we hold about you and request corrections. You can do this by:

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This service is free unless the information you request requires significant preparation or research time. You will be informed of any cost associated with this service before we act on the request.

RESOLVING YOUR CONCERNS

If at any stage in your dealings with the Group you have a privacy concern you should contact the person or area that you have been dealing with. If we are unable to provide you with satisfaction at the point where the problem occurred you can contact our Privacy Officer to handle your concern.

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Please address all correspondence to The Privacy Officer.

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